24/7 In-App Help Centre Support
Within the Digital Care Suite App is our support facility which is available 24/7. The KareInn Training Centre and In-App Support allows your care staff to easily find answers to their questions, report issues and raise queries.
An online library of short tutorials are available through the App for quick refreshers and to help staff further develop their skills.
Our support team responds to each and every query so your staff can feel confident they have the answers they need when they need them.
The help centre also provides essential training for new and agency staff who might not have attended KareInn’s face-to-face training sessions.
Our Partnership with CB Association Training (CBAT)
We have a full training and support team to ensure you have the best experience with us and are getting the most out of all the available features. Our partnership with CB Associate Trainers ensures you have access to the social care sector’s most highly regarded trainers and most sophisticated training approaches.
Of course, you also have 24/7 access to our online tutorials and guides through the In-App Help Centre support. Get started or hone up your skills with our self-paced training video library. Our library of online tutorials covers onboarding and instructions on all of the commonly used features of our platform.
Online training helps support staff to feel confident and allows them to improve their skills, at a time that’s convenient for them.
Monthly Updates and Release Digests
Our newsletters and release emails keep clients informed on KareInn’s latest developments. They are especially useful in helping new staff get up-to-speed and helping existing staff prepare for new features. The newsletters and releases are full of hints and tips on how to get the most out of the KareInn platform.
Before we release any changes to the system, we send out release digests to all the senior care home staff. New releases are followed up with video tutorials for all staff to access.
Your Own Client Success Manager
In addition to the CBAT training team, you also have a dedicated KareInn Success Manager for your senior teams and each home has access to a customer support desk available by telephone and email.
Your KareInn Success Manager checks in with each home regularly to review how they are getting on with the service. We ensure each and every staff member and manager is getting the most out of every feature available in the KareInn Digital Care Planning Platform.